Free & Easy Returns
To make the returns process as easy as possible, we provide a pre-paid Royal Mail returns label.
Please visit the link below
Returning Your Goods
Goods must be returned within 30 days of the order being placed. Please complete the returns form included within your order outlining whether you would like a refund or an exchange (if you do not complete the returns form we will assume you require a refund). We aim to action all returns within five days of receipt, although it is often quicker than this.
Free Returns on Full Price Items
We only offer free returns on full price items. If any of the items you return are in the sale or have an offer applied to them (i.e. discount code), there will be a £3.50 charge if you choose to use our pre-paid label. You can of course use you own method of postage. We always advise to get proof of postage, whatever method of postage you use.
If you require more than one returns label to returns your goods, you will be charged £3.50 for each label that you use. You will be notified by email as soon as we apply a refund to your account.
Requesting an Exchange
Exchanges are free of charge when using the above link, however if you are returning for a refund, a cost of £3.50 will be deducted from your refund for using this service.
If you require an exchange and the item you are returning is full price, the return is free. If any of the items you are returning are in the sale, or have an offer applied to them (i.e. discount code), there will be a charge of £3.50 to use our returns label.
Please specify on the returns form what item you would like to exchange for. If we don't have that item in stock, we will contact you and offer an alternative if we have one. You will be notified by email when the exchange is dispatched. Please note there is only one exchange allowed per order. We will send your exchange on a free delivery service back to you.
If you'd like an exchange, please message us and we can put a replacement pair aside for you if in stock.
We are confident that you will be happy with your purchase, however if you experience a problem with your order please contact us. You will be asked to provide a photograph of the fault so that the defect can be assessed. Unfortunately, our returns policy does not cover wear and tear, or other damage that is not a manufacturing defect.
We will accept the return of a faulty item if the product is reported within 14 days of your order.
For manufacturing defects reported between 14 days and 3 months after purchase, we will in the first instance offer a like-for-like replacement if available. We do reserve the right to request a second opinion from the supplier or manufacturer. Our Returns Policy does not cover goods beyond 3 months after purchase.
Right to Cancel
The right to cancel can only be exercised in writing either via email or letter.
What if I have entered an incorrect address in my order?
Vivi Fashion accept no responsibility for lost parcels where an incorrect address has been instructed.
All returns must be received within 30 days of the order being placed. We do not accept returns after 30 days and your goods may be returned to you.
Always make sure you get proof of postage as we cannot accept responsibility for parcels lost in transit with proof of postage.
All items returned must be unworn and in perfect condition and returned to us in the original shoe box or packaging. Please do not stick the returns label to the shoe box as it damages the original packaging and we will be unable to resell the item at full price.
In the event of this happening we will deduct 25% from your refund.
International Returns / Using your own Method of Postage
The Returns Policy does not apply to International Orders.
Please click here to view our International Delivery and Returns Policy
If you are using your own method of returns postage, please send the parcel to: -
The Croft’s Complex